Return & Refund Policy

Trouvex – Return, Refund & Exchange Policy

At Trouvex, we aim to provide our customers with quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

1. No Change-of-Mind Returns

Once an order has been delivered and payment has been completed, returns or refunds for change of mind, personal preference, or simply no longer wanting the product will not be accepted, except where required by applicable law.

2. No Refund After Successful Delivery

Customers are requested to confirm their product selection, size, color, and order details before placing an order. Once the parcel has been received and paid for, the order cannot be cancelled merely because the customer changes their mind.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support with your order number and clear photos of the product and packaging as soon as possible. Eligible claims will be reviewed and resolved in accordance with applicable consumer protection laws.

4. Exchanges

Exchanges for personal preference, size, or color are not available unless specifically offered for the product or required by applicable law.

5. Refund Processing

Approved refunds, where applicable, will be processed using an appropriate payment method. Processing times may vary depending on the payment provider.

6. Policy Acceptance

By placing an order on Trouvex, customers acknowledge that they have read and understood this policy before completing their purchase.

7. Contact Us

For order-related questions or eligible product complaints, please contact our customer support through the contact details provided on our website.

Thank you for shopping with Trouvex!