Shipping Policy

Trouvex – Shipping & Delivery Policy

1. Shipping Coverage

Trouvex delivers products across Pakistan, subject to courier service availability in the customer's area.

2. Order Processing Time

Orders are generally processed within 1–3 business days after order placement and confirmation. Processing times may vary during sales, holidays, or periods of high demand.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch. Remote areas may require additional time. Delivery estimates are not guaranteed and may change due to courier delays or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed or communicated to customers before order confirmation. Any applicable charges must be paid according to the selected payment method.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders. Customers must pay the total amount due to the courier at the time of delivery.

6. Accurate Delivery Information

Customers must provide a correct name, active phone number, complete address, and nearby landmark where necessary. Trouvex is not responsible for delivery difficulties caused by incorrect or incomplete information provided by the customer.

7. Order Tracking

Where tracking is available, customers may receive a tracking number or delivery updates through the courier service.

8. Failed Delivery Attempts

If a customer is unavailable, provides incorrect details, or cannot be contacted, the courier may attempt redelivery or return the parcel according to its own procedures. Additional shipping charges may apply where applicable and disclosed.

9. Delayed or Lost Shipments

If an order is delayed or appears lost, customers should contact our support team with their order details. We will coordinate with the courier to investigate the issue and provide an appropriate resolution.

10. Damaged or Incorrect Deliveries

If a parcel arrives damaged or contains an incorrect item, customers should contact Trouvex promptly and provide their order number and supporting photos. Such cases will be reviewed under our Return & Refund Policy and applicable consumer protection laws.

11. Contact Us

For shipping and delivery questions, please use the contact details provided on our website.

Thank you for shopping with Trouvex!