Terms of Service

Trouvex – Terms & Conditions

1. Overview

Welcome to Trouvex. By accessing our website or purchasing our products, you agree to these Terms of Service. Please read them carefully before placing an order.

2. Products and Pricing

We make every effort to display accurate product descriptions, images, sizes, colors, and prices. However, slight variations may occur. Prices and product availability may change without prior notice.

3. Orders and Confirmation

Customers are responsible for providing accurate names, contact numbers, delivery addresses, and product selections. We reserve the right to contact customers to confirm orders and to cancel orders where necessary due to stock shortages, incorrect pricing, suspected fraud, or delivery limitations.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders. Customers must pay the applicable order amount to the delivery courier when receiving their parcel.

5. Return and Refund Policy

Our Return & Refund Policy applies to all purchases. Change-of-mind returns and cancellations after successful delivery are not accepted, except where required by applicable law. Damaged, defective, or incorrect products will be handled according to our published policy and applicable consumer protection laws.

6. Shipping and Delivery

Delivery times are estimates and may vary due to courier operations, weather, public holidays, or other circumstances beyond our control. Customers should provide accurate delivery details and remain available to receive their orders.

7. Website Use

Customers agree not to misuse our website, submit false information, engage in fraudulent transactions, or interfere with the website's operation.

8. Limitation of Liability

To the extent permitted by applicable law, Trouvex is not responsible for delays or disruptions caused by third-party courier services or circumstances beyond our reasonable control. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

9. Privacy

Customer information is handled in accordance with our Privacy Policy and applicable privacy laws.

10. Changes to These Terms

Trouvex may update these Terms of Service from time to time. Updates will be published on this page with the revised effective date.

11. Governing Law

These Terms of Service are subject to the applicable laws of Pakistan and any mandatory consumer protection requirements.

12. Contact Information

For questions about these terms, orders, or products, please contact us using the contact information listed on our website.

Thank you for choosing Trouvex!